Question 1

Which Zoho apps does Payroll Hub integrate with?

Accepted Answer

Zoho Books, Zoho People, Zoho Expenses and Zoho Workerly. You can connect any one individually or all four at once.

Question 2

Do I need a separate Employment Hero Payroll subscription?

Accepted Answer

No. Payroll Hub includes a white-labelled Employment Hero Payroll account for both AU and UK — it's all one subscription. ( in the UK.)

Question 3

Is there a free trial?

Accepted Answer

Yes — every plan starts with a 30-day free trial. No credit card required at signup. Just authorise Zoho once, and we set up your trial subscription in Zoho Billing automatically. Card details are only requested on day 31 if you want to continue past the trial.

Question 4

What happens at the end of my 30-day trial?

Accepted Answer

On day 31, we'll email you a Zoho Billing link to add your card and continue at your selected plan rate (AU $7/$9 per employee, UK £4/£5 per employee). If you don't add a card, your sync auto-pauses on day 31 — no surprise charges, ever. Your data stays put for 30 more days so you can resume any time.

Question 5

Can I switch plans on the fly?

Accepted Answer

Yes. You can upgrade from Standard to Plus (or downgrade) directly from your customer dashboard — Zoho Billing prorates the change. No support ticket needed.

Question 6

Can I edit field mappings myself?

Accepted Answer

Yes. Every Zoho ↔ Employment Hero field map (employees, leave, timesheets, expenses, Chart of Accounts) is editable from the customer dashboard's Mappings tab. Changes are audit-logged. No need to email support.

Question 7

Which regions are supported?

Accepted Answer

Australia and the United Kingdom, with region-specific tax, leave and statutory compliance handled out of the box.

Question 8

Is my payroll data secure?

Accepted Answer

Yes — Payroll Hub is purely an integration layer. All your payroll records (employees, pay runs, timesheets, expenses, journals) live exclusively inside your Zoho and Employment Hero accounts, which carry SOC 2, ISO 27001 and GDPR controls. We never copy or persist payroll data on our infrastructure — we only relay sync events between platforms over 256-bit SSL.

Question 9

Can I migrate from my existing payroll?

Accepted Answer

Absolutely. Our onboarding team uses a structured Define-Measure-Improve-Control approach to move employees, YTD balances and CoA with zero pay-run downtime.

Question 10

How do I log in to the app?

Accepted Answer

Australian customers: payroll.infrahub.co. UK customers: payrolluk.infrahub.co. The Hub Assistant on this page can point you to the right portal.

Question 11

Who supports me for Zoho set-up questions?

Accepted Answer

Email support@infrahub.co for any product support — Books, People, Expenses, Workerly, payroll, billing, or anything else. Your message is auto-triaged and routed to the right person; we typically reply within 2 business hours.